Cancellation Policy

Cancellation before shipment :

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on annheirloomfoods@gmail.com or call us on +91 9653132541 (Monday to Saturday, 9AM to 5PM).

In such cases, the order will be canceled, and the money will be refunded to you within 7 working days after the cancellation request is duly processed by us.

How will I get refunded for the canceled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 7 working days after receiving the cancellation request.

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

NOTE: Items once dispatched cannot be cancelled or returned.